Refund Policy
Effective Date: January 1, 2026
Screen Lime is free forever for one app. This Refund Policy explains how to request refunds for optional Screen Lime Pro subscriptions purchased through the Apple App Store. Since all payments are processed by Apple, refund requests must be made directly through Apple's refund system.
Apple App Store Refunds
All Screen Lime Pro subscriptions are purchased and managed through Apple's App Store. As such, all refund requests must be processed by Apple according to their standard refund policy and procedures.
Apple handles refunds for:
• Monthly subscription fees ($2.99/month)
• Annual subscription fees ($19.99/year)
• Accidental purchases
• Technical issues preventing app use
How to Request a Refund
To request a refund for your Screen Lime Pro subscription, you have several options:
Option 1: Report a Problem (Recommended)
1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Screen Lime purchase
4. Select "Request a refund"
5. Choose your reason and submit
Option 2: Through iPhone Settings
1. Open Settings on your iPhone
2. Tap your Apple ID at the top
3. Tap "Media & Purchases"
4. Tap "Purchase History"
5. Find Screen Lime and tap "Report a Problem"
Option 3: Contact Apple Support
• Visit support.apple.com
• Use the "Get Support" option
• Select "Subscriptions & Purchases"
• Choose "Request a refund"
Screen Lime Pro Cancellation
Free Tier: The free version of Screen Lime does not require any payment and is free forever. There is nothing to cancel or refund for the free tier.
How to Cancel Screen Lime Pro:
1. Open Settings on your iPhone
2. Tap your Apple ID at the top
3. Tap "Subscriptions"
4. Find Screen Lime and tap it
5. Tap "Cancel Subscription"
If you cancel Screen Lime Pro, you will retain access to Pro features until the end of your current billing period, then revert to the free tier.
Refund Processing
Processing Time: Apple typically processes refund requests within 48 hours, but it may take 3-5 business days for the refund to appear in your account, depending on your payment method.
Refund Methods: Refunds are typically issued to the original payment method used for the purchase (credit card, debit card, Apple ID balance, etc.).
App Access: If your refund is approved, your access to Screen Lime premium features will be revoked, and your subscription will be cancelled.
TallFella Studios Inc.'s Role
As the developer of Screen Lime, TallFella Studios Inc. does not directly process payments or refunds. All financial transactions are handled exclusively by Apple through the App Store.
We cannot:
• Process refunds directly
• Override Apple's refund decisions
• Access your payment information
• Provide refunds outside of Apple's system
We can help with:
• Technical support for app issues
• Guidance on using Screen Lime features
• Clarification on subscription terms
• General questions about the refund process
Special Circumstances
Technical Issues: If you're experiencing technical problems that prevent you from using Screen Lime, please contact us at support@tallfellastudios.com before requesting a refund. We may be able to resolve the issue quickly.
Accidental Purchases: Apple is generally understanding about accidental purchases, especially if you report them quickly. Use the "Report a Problem" feature as soon as possible.
Billing Issues: For billing disputes or unauthorized charges, contact Apple Support directly as they handle all payment processing.
Questions About Refunds?
If you have questions about this refund policy or need help with the refund process, feel free to contact us:
Email: support@tallfellastudios.com
Developer: TallFella Studios Inc.
Please note: While we're happy to help with questions, all refund requests must be processed through Apple's official channels.